REFUND & RESHIP POLICY

Reliable Protection
For Every Shipment

Clear policies. Transparent handling. Built to protect your business.

✅ Covered By Oblimi

  • Products damaged on arrival
  • Products broken during transit
  • Packages lost by carrier
  • Parcels lost in customs
  • Carrier confirmed missing shipments

❌ Not Covered

  • Wrong address provided
  • Buyer refused delivery
  • Recipient unavailable
  • Zip code / phone mistakes
  • Product defects after long-term usage
  • Unexpected logistics disruptions

How Claims Work

01

Provide Evidence

Photos or videos required for damaged or incorrect products.

02

Verification

Our team reviews shipment information and tracking status.

03

Resolution

Refund or reshipment depending on verified situation.

Shipping Delays

Fast shipping lines exceeding 30 days from order date may qualify for:

Refund Reshipment

Tracking Issues

Tracking stopped in China → Contact Oblimi Support
Tracking stopped after destination arrival → Contact local carrier

Force Majeure

Oblimi is not responsible for delays or shipping issues caused by:

Natural Disasters Strikes War Outbreak

Important Notice

We do not handle returns. Returned parcels caused by failed delivery may be destroyed by carrier. Please immediately contact your local carrier if tracking shows:

"Returned To Sender"

Need Help With A Shipment?

Our support team is here to help.

Contact Support